What to Do when You've Been Cheated by An Online Casino?
If you've been cheated by an online casino in the ASEAN region, follow these steps to address the issue effectively:
1. Document Everything:
- Gather Evidence: Save all correspondence, transaction records, screenshots, and any other relevant documentation that shows you were cheated.
- Record Details: Note down the casino's name, website URL, and the specific issues you've encountered.
2. Contact the Casino:
- File a Complaint: Reach out to the casino's customer support team through their official channels. Clearly state your issue and provide the evidence you've collected.
- Follow Up: If you don't receive a response within a reasonable time frame, send a follow-up message.
3. Seek Resolution Through AFG Services:
- Report to AFG Alliance: If the casino is accredited by the AFG Alliance, file a complaint through our [Fraud Support Center](#). We offer mediation and investigation services to resolve disputes.
- Use the AFG VeriGuard Trust Mark: Ensure that the casino displays the AFG VeriGuard Trust Mark. This mark signifies that the casino adheres to high standards of fairness and transparency.
4. Explore the AFG Shield Bet Protection Scheme:
- Check Coverage: If the casino is part of the AFG Shield Bet Protection Scheme, you may be eligible for financial protection. The scheme covers up to $5,000 based on the tier of protection (Standard, Pro, Elite).
- Submit a Claim: File a claim through our [Shield Bet Protection Portal](#) with all relevant evidence. AFG will review your case and assist in resolving the issue.
5. Contact Regulatory Authorities:
- National Authorities: Report the issue to local gambling regulatory bodies in your country if the casino is licensed in that jurisdiction.
- International Bodies: For cross-border issues, you may also contact international gambling regulation organizations.
6. Share Your Experience:
- Public Forums: Consider sharing your experience on relevant online forums or review sites to warn others and increase awareness.
- Social Media: Use social media platforms to spread the word and gain support from the community.
7. Legal Action:
- Consult a Lawyer: If necessary, seek legal advice to understand your rights and explore options for taking legal action against the casino.
To file a report and receive assistance from us, you may start by filing a report here.
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