AFG Alliance Fair Gambling Code of Conduct For Casinos

The AFG Alliance is committed to fostering a fair and responsible online gambling environment through its Fair Gambling Codex. This codex aims to set high standards for transparency, player protection, and responsible gaming practices across all member casinos. Below are the key recommendations for achieving these goals:
Definition of Fair and Safe Casinos
- Fair Casinos: Casinos that pay out all legitimate winnings, have transparent Terms and Conditions (T&Cs) without unfair clauses, and do not engage in deceptive practices.
- Fair and Safe Casinos: In addition to meeting all criteria for fair casinos, these establishments implement measures to prevent players from inadvertently breaching rules.
Problematic Areas and Recommendations
1. Hidden and Predatory Rules
- Ensure all rules are explicitly stated in the T&Cs.
- Avoid hidden rules or predatory clauses that exploit players.
2. Win Limits
- Refrain from imposing arbitrary win limits unless legally required.
- Progressive jackpots should be exempt from win limits.
3. Maximum Bet Rules for Bonus Play
- Technologically enforce maximum bet limits to prevent accidental breaches.
- Clearly display maximum bet sizes in the casino lobby or game interface.
4. Withdrawal Limits
- Set reasonable withdrawal limits, ideally at least $10,000 per month.
- Progressive jackpots should not be subject to withdrawal limits.
5. Restricted Countries
- Enforce country restrictions during the account creation process to prevent registration and play from restricted countries.
6. Restricted Bonuses
- Ensure bonuses are awarded only to eligible players.
- Do not confiscate winnings if a bonus is mistakenly given to an ineligible player.
7. Dormant Accounts
- Allow at least 180 days before deducting funds from dormant accounts.
- Use multiple methods to notify players before taking any action.
8. Betting Patterns
- Avoid using betting patterns as a reason to confiscate winnings.
- Clearly specify any forbidden betting patterns in the T&Cs if necessary.
9. Bonus Hunting
- Implement measures to limit bonus abuse and identify known bonus hunters to prevent misuse.
10. Self-Exclusions
- Facilitate easy self-exclusion options and enforce them strictly.
- Inform players if their self-exclusion affects related casinos within the group.
11. Player Verification and Duplicate Accounts
- Check for duplicate accounts during account creation.
- Avoid penalizing players for creating duplicate accounts unknowingly.
12. Enforcing Rules
- Clearly communicate to players how they have breached the rules and the resulting consequences.
13. Transparency
- Publish the Return to Player (RTP) percentages for all games.
- Provide players with access to their complete account history.
By adhering to these guidelines, the AFG Alliance will promote a fairer, safer gambling environment that prioritizes player protection and maintains operational integrity. This commitment not only builds trust and enhances the player experience but also sets a high standard for the online gambling industry.
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